Note – We do Offer Support Contracts for POS – Ask for details on these, and how we can support your business

TERMS of SERVICE and SUPPORT - from Kiwi Eftpos Ltd.
We are a business that is dedicated to “Supporting what we Sell”, - Our Motto is “It’s all about Service” – This Document is designed to clearly explain and clarify - What, When and How we “Service and Support” and what is “Free & Included”, and what is Chargeable for what we…Sell & Lease in Eftpos, Cash Reg, POS and Accessories.

Service and Support – Remote & Phone Support -
We get many “Phone Calls for Assistance” with clients with Eftpos Terminals, as well as Cash Registers and other Point of Sale equipment that we sell and support. During Normal business Hours, if these are a quick Phone Call for “Up to 10 minutes or less - These are FREE. - If however it is a call of longer duration and is for an Issue that is Not Covered by our “Full Serviced Eftpos Lease Terms” or a “Service Contract for P.O.S. Support ” then this time will be chargeable. Or if the same issues keep repeating at a site with repeated “Operator Errors”, then these would become chargeable.

When we are supporting you on the Phone, we always try to “sort your Issue out over the phone” if at all possible”, sometimes however a technician will need to visit your site, ….to troubleshoot, to repair or to swap out your equipment – If this is required - This will be at the appropriate hourly rate and vehicle costs, OR you may be covered by the lease or service contracts.