TouchBistro is an iPad point-of-sale (POS) system used by restaurants to send orders to the kitchen so servers can maintain higher and more effective contact with customers. The approach uses iPads as the delivery system, which speeds up delivery of the order to the kitchen, reduces errors, and cuts the amount of time servers need stand in a communal station waiting to enter hand-written orders into a computer.

Retro Restaurant Service a Thing of the Past

Building on the idea that today’s restaurant customers want to order quickly, customize orders to their liking, pay with almost anything but cash, and get on with their lives, TouchBistro developed a Aloha pos help manual to deliver everything the customer wants and everything a restaurant business needs. It brings mobile innovation to an industry that has, for more than a hundred years, suffered from the quirks of manual labor speed.

Guests see the high-tech change in service begin with tableside or inline automated ordering from servers, while food and beverage workers watch it appear through kitchen displays that instantly post orders so immediate preparation of a meal can begin. Managers can track the system at any point to check inventory, manage workers, and create reports to show how well the restaurant is performing at any given time.

The server doesn’t need to write down an order, take it to a communal computer station, and wait for a space and time to input the order. Instead, once the order is wirelessly transmitted to the kitchen, the server stays with customers to attend to their changing needs. Service improves dramatically with TouchBistro because servers aren’t in the kitchen attempting to explain or enter an order.

The idea is catching on quickly within the restaurant industry. The TouchBistro app has been the number one top-grossing food and beverage app in more than 33 countries on the Apple App Store and is now optimized for the 12.9-inch iPad Pro screen.